Our company

Established in 2004 Quest Insurance is extremely proud to be 100% New Zealand owned and operated.

Granted its insurance licence under the Insurance (Prudential Supervision) Act 2010 by the Reserve Bank of New Zealand, Quest Insurance Group has gone on to help thousands of individual Kiwis and their businesses in its history and that number is growing quickly. Head Office stands in Sylvia Park, Auckland although with our fast growing introducer base our management team are more than accustomed to traveling outside of the region to attend your meeting requests, your staff training or general business. We are 100% committed to building and maintained strong relationships.

Any product or pricing change; or a policy exception does not have to be passed by an external underwriter. Quest can move quickly to adapt to customer’s needs. We do not market directly to the public; we are dedicated to our dealers and with them as a long-term business partner.
- Quest Insurance.


Quest operates under its own insurance licence issued by the Reserve Bank of New Zealand that enables us to quickly adapt to a customer or introducers needs or market changes.

Whether it be a customised branded solution you are after for your dealership, maybe a new enhanced product or just changes to legislation Quest can move quickly and efficiently rather than seeking approval from a parent company or external underwriter. With a great team culture, here at Quest putting our introducers and their customers first and years of experience to call on we hope to become your trusted business partner. So if you are a forward thinking motor retailer, financier or broker looking for an independent option pleased do not hesitate to contact us!


Quest Insurance Group is proud to be a full member of the Financial Services Federation (Inc.)

We are proud to be signed up to the Responsible Credit-Related Insurance Code, which outlines the value of having the protection these products provide, and how they should be sold responsibly.rvices Federation (Inc.)

We are a Participant of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).The IFSO Scheme resolves complaints about insurance and financial services. It is a free service for our customers. If we are unable to resolve your problem, contact the IFSO Scheme. See www.ifso.nz email: [email protected] or phone: 0800 888 202


Financial Strength

Quest Insurance Group Limited has been issued a Financial Strength Rating of B (Fair) and a Long-Term Issuer’s Credit Rating of bb+ (Fair). The outlook of these Credit Ratings (ratings) is stable. These ratings were affirmed by A.M. Best on 21st September 2023.

A.M. Best’s Ratings Scales

A.M. Best’s Financial Strength Rating (FSR) Scale

Rating Categories Rating Symbols Rating Notches
Superior A+ A++
Excellent A A-
Good B+ B++
Fair B B-
Marginal C+ C++
Weak C C-
Poor D

* Each A.M. Best’s Financial Strength Rating Category from “A+” to “C” includes a Rating Notch to reflect a gradation of financial strength within the category. A Rating Notch is expressed with either a second plus “+” or a minus “-“.

A.M. Best’s Long-Term Issuer Credit Rating (ICR) Scale

Rating Categories Rating Symbols Rating Notches*
Exceptional aaa
Superior aa aa+ / aa-
Excellent a a+ / a-
Good bbb bbb+ / bbb-
Fair bb bb+ / bb-
Marginal b b+ / b-
Weak ccc ccc+ / ccc-
Very Weak cc
Poor c

* A.M. Best’s Long-Term Issuer Credit Rating Categories from “aa” to “ccc” include Rating Notches to reflect a gradation within the category to indicate whether credit quality is near the top or bottom of a particular Rating Category. Rating Notches are expressed with either a “+” (plus) or “-” (minus). The Ratings Scales above are in summary form only. A full description can be obtained from the A.M. Best website.

Quest Solvency Margins

Quest Solvency Margins as at 31th December 2023

Non-Life Life TOTAL
Actual Solvency Capital $19,271,141 $4,531,963 $23,803,103
Minimum Solvency Capital Requirement $13,305,910 $3,760,792 $16,931,843
Solvency Margin $5,965,230 $771,170 $6,871,261
Solvency Coverage Ratio    144.8%    120.5%     140.6%