Contact us

It’s great to be able to offer the full range of services including recruitment, training and mentoring for business managers and sales staff. We have a great team culture.

Simon and the Team at Quest Insurance are more than happy to take your enquiry. We’re waiting right now. We ususally respond with one working day and if not please give us a ring. – Simon Moore, General Manager Quest Insurance

    Complaints Process

    We aim to behave in a way that does not cause complaints. However, we have a complaints policy and internal disputes resolution process to ensure the efficient and effective handling of client complaints. We want to demonstrate our commitment to providing and improving a high-quality service to our clients.  We see complaints as an important part of our client feedback and business improvement process.

    Step 1

    Should you have any concerns that you wish to raise, please discuss these with our Claims Team in the first instance by calling 0800 800 783 or email: [email protected].

    Where reasonably possible, we will seek to resolve your concerns to your satisfaction straight away.

    Step 2

    In the unfortunate event, we still are not able to resolve your complaint to your satisfaction, you may raise your complaint by emailing [email protected] or by completing our online contact form.

    We will acknowledge your complaint in writing and provide you with information about our internal disputes resolution process within 5 working days of the complaint being raised.

    We will investigate and respond to your complaint in a fair, transparent and timely manner, provided all relevant information is available.

    Step 3

    If you believe your complaint has not been resolved to your satisfaction after a letter of deadlock has been issued by us, you may want to refer the matter to our dispute resolution scheme, the Insurance & Financial Services Ombudsman (IFSO).

    The scheme will provide an independent, fair, efficient and effective service towards resolving complaints which is a free service to all our customers.

    The contact details of our dispute resolution scheme are:

    Phone:

    0800 888 202

    Website:

    www.ifso.nz

    Address:

    Level 2, Solnet House, 70 The Terrace, Wellington 6143